// Updated · 2026-08-24
Data Deletion
This page explains how to have personal data deleted from Cognitify systems — whether you visited our website, use one of our products, or messaged a business that uses Cognitify Agents on a connected channel (Instagram, Facebook Messenger, Telegram, or website chat). It also serves as the data-deletion instructions for our Meta platform integration. Deletion is free of charge. We confirm every verified request and complete it within one month, as the GDPR requires.
You Messaged a Business That Uses Cognitify
The business you messaged controls that conversation, so the fastest route is to ask the business itself to delete it. You can also contact us directly:
Email: privacy@cognitify.ai — subject “Data deletion”Include: the business (page or account) you messagedThe channel: Instagram / Messenger / Telegram / website chatYour username or handle on that channelWe verify the request, delete your conversation history and the channel identifiers stored for that business, and send you written confirmation.
You Connected a Facebook Page or Instagram Account
If you are a business administrator who connected a channel: disconnecting the channel in your Cognitify workspace removes the stored access token and stops all data flow immediately. Removing the Cognitify app from your Facebook settings (Settings → Business Integrations) has the same effect on Meta’s side. Either way, conversation data already stored in your workspace stays under your control — delete it in the workspace, or email privacy@cognitify.ai to have it deleted.
You Use Cognitify CRM or Cognitify Agents
- Workspace administrators can delete records — contacts, conversations, documents — in the product at any time;
- To delete an entire workspace or account, write to privacy@cognitify.ai from an administrator email address;
- On a verified request we permanently delete the workspace and its data within one month.
What Deletion Covers
- Conversation history and messages;
- Contact records and channel identifiers;
- Uploaded documents and knowledge-base content;
- Account and profile data, on account closure.
Rolling backups are purged automatically within 35 days. Limited audit and billing records are kept where the law requires it, in a form no longer used for any other purpose.