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Cognitify CRM is a customer-relationship-management platform. Cognitify Agents are AI assistants that answer business messaging — website chat and, where the Customer connects them, Instagram, Facebook Messenger, and Telegram — and work with the Customer’s knowledge base and CRM data. Current feature descriptions and plans are published on the Website. We continuously improve the Services and may change or add features; we will not materially reduce the core functionality of a paid plan during a paid period. Features marked beta or early access are provided as available and may change or be withdrawn.

• Registration information must be accurate and kept up to date;
• You are responsible for safeguarding credentials and for all activity under your workspace;
• Workspace administrators manage members and permissions and are responsible for their users’ compliance with these Terms;
• Notify us promptly at info@cognitify.ai of any unauthorised access or security incident affecting your account.

• Plans, prices, and included limits are those published on the Website’s pricing pages at the time of purchase;
• Free trials run for the stated period and end automatically unless you subscribe; trial workspaces and their data may be deleted after a grace period;
• Fees are exclusive of taxes; you are responsible for applicable VAT and other taxes;
• We may change prices with at least 30 days’ notice, effective from your next billing period;
• If payment fails or is overdue, we may — after notice — restrict or suspend the Services until payment is made.

You own the data you and your users bring into the Services — contacts, conversations, documents, and other workspace content (“Customer Data”). You grant us the rights needed to host and process Customer Data solely to provide and secure the Services. Personal data we process on your behalf is governed by our Data Processing Agreement, published at cognitify.ai/pages/data-processing-agreement/ and incorporated into these Terms by reference — accepting these Terms concludes the DPA, no separate signature needed — and by our Privacy Policy. We do not use Customer Data to train our own or third parties’ AI models. You can export your data during the term and for 30 days after termination; after that we delete it as described in the Privacy Policy.

Content you publish for public access through the Services’ hosted pages — landing pages and sites, hosted forms, surveys, and chat widgets — is additionally governed by our Hosting Terms, published on the Website, which place responsibility for published content on you.

• AI outputs are machine-generated and may be inaccurate or incomplete — review them before relying on them; they are not legal, medical, or financial advice;
• You configure your agents (prompts, knowledge, channels, schedules) and are responsible for automated messages sent from your accounts and in your name;
• Where the law requires it (including under the EU AI Act), you must make clear to your users that they are interacting with an AI system;
• Usage-based AI limits and credits apply as described on the pricing pages; when a limit is reached, AI features pause until the limit resets or is raised.

Connecting a channel (a Facebook Page, an Instagram professional account, a Telegram bot, or website chat) requires that you own or control that asset and have the authority to connect it. You must comply with the channel platform’s terms — including the Meta Platform Terms — and with applicable messaging rules: obtaining any required consents from the people you message, honouring opt-outs, and respecting platform messaging windows. We may suspend or disconnect a channel where the platform requires it, where the connection is misused, or where continued operation would put our platform access at risk; we will tell you when we do.

The Services may be used by healthcare providers — clinics, dental practices, medical cosmetology — to manage their client relationships, subject to the Health Data Annex of our Data Processing Agreement, which applies automatically to such use. You are responsible for having a valid legal basis for the health data you process (for care, typically Article 9(2)(h) GDPR under professional secrecy; for marketing to patients, explicit consent) and for enabling the medical workspace profile where the Services offer it.

• The Services are not an electronic health record system, not a medical device, and not clinical decision support — do not use them to diagnose, triage, or decide treatment, and do not configure AI agents to do so;
• The Services must not be used to host health data subject to the French HDS certification regime, or records governed by 42 CFR Part 2 (US substance-use-disorder data);
• Statutory medical-record retention rules that apply to you override deletion features — configure the retention holds the Services provide accordingly.

You must not use the Services to:

• break the law, infringe others’ rights, or process data you have no right to process;
• send spam or unsolicited bulk messages, or run deceptive or fraudulent messaging;
• distribute malware or attempt to probe, breach, or circumvent security or usage limits;
• resell or white-label the Services without a written agreement with us;
• present automated messages as human where disclosure is legally required.

We may remove content or suspend access that we reasonably believe violates these Terms or exposes others to harm, giving notice where practicable.

The Services, including software, design, and documentation, are owned by Cognitify and its licensors and are licensed, not sold. We may use feedback you give us to improve the Services without obligation to you.

Channels and AI providers (such as Meta, Telegram, and model providers) are independent services with their own terms. Their availability, APIs, and policies may change outside our control; we are not responsible for their acts or outages, but we will make reasonable efforts to adapt the Services to such changes.

The Services are provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties and do not warrant that the Services will be uninterrupted or error-free. Nothing in these Terms excludes warranties that cannot be excluded by law.

To the extent permitted by law: neither party is liable for indirect or consequential damages, lost profits, or lost data (beyond restoration from our backups); and our total aggregate liability under these Terms is limited to the fees you paid for the Services in the 12 months preceding the event giving rise to the claim. These limits do not apply to intent or gross negligence, or where the law does not allow them.

You will defend and indemnify Cognitify against third-party claims arising from Customer Data, your use of connected channels, or your breach of the “Messaging Channels” or “Acceptable Use” sections.

You may stop using the Services and terminate at the end of your billing period at any time. Either party may terminate for material breach not cured within 14 days of notice. On termination, access ends; you have 30 days to export your data, after which we delete it as described in the Privacy Policy. Sections that by their nature survive (including “Your Content and Data”, “Liability”, and “Governing Law”) survive termination.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the product; continued use after the effective date constitutes acceptance. The latest version is always published on this page.

These Terms are governed by the laws of the Republic of Estonia. Disputes are subject to the exclusive jurisdiction of the Harju County Court in Tallinn, Estonia, unless mandatory law provides otherwise.