▲ Cognitify

// PRODUCT · AGENTS

Hire your first AI staff.

// One platform. A staff of agents. Your knowledge.

Cognitify Agents is a fleet of AI coworkers: they answer your customers on Instagram, Messenger, WhatsApp and Telegram, follow up when it’s time, and answer your own team from company documents — in Microsoft Teams, Slack or any other business chat. Every agent works from your knowledge base, knows when to hand off to a human — and every conversation can land in your CRM as a lead.

Join the early access → Meet the lineup ↓

Early access · We onboard a few teams at a time · We reply within 1 business day.

You don’t need another dashboard. You need someone to answer the messages.

Every growing business hits the same wall: customers write at midnight, follow-ups slip, and the three people who know how everything works spend their days answering the same questions. Hiring covers it — slowly and expensively. Generic chatbots cover it too — badly, with invented answers you end up apologizing for.

We built Agents the way we build everything: grounded and honest. Each agent answers only from the knowledge you gave it, checks itself before speaking, and hands the conversation to a human the moment it should. They share one knowledge base, one transparent balance, one console — hire one, add the next when you’re ready.

// the lineup

Meet the staff.

  1. 01

    The Receptionist — autoresponder →

    Greets every customer on Instagram, Messenger, WhatsApp or Telegram, answers from your prices, services and rules, collects contact details — and escalates to your team the moment a conversation needs a human. Covers your off-hours without the off-hours payroll.

  2. 02

    The Nudge — follow-ups & reminders →

    Knows what each customer received and when to check in: post-purchase care, “how did it go?”, review requests, renewal reminders. Proactive, scheduled, and gentle by design — outreach people don’t mind receiving.

  3. 03

    The Foreman — production assistant →

    Answers shop-floor and engineering questions from your technical documentation — specs, procedures, manuals, even scanned drawings. Double-checks itself before answering, and calls your designated human expert when the stakes are real.

  4. 04

    The Personal Secretary — business documents →

    Your company’s paperwork, finally answerable: policies, contracts, procedures — from uploads, SharePoint and CRM documents. Grounded answers with the sources attached, scoped by who is allowed to see what.

  5. 05

    The Chief of Staff — lives in Cognitify CRM →

    The fifth agent ships inside Cognitify CRM: a personal assistant in your My Day that briefs you on your accounts and drafts your next actions. Comes with the CRM — not sold separately.

// one foundation

One platform under every agent.

  1. 01

    Your knowledge, their only source

    Feed them your documents — Word, PDF, even scans: OCR included. Every document carries access rights and a confidentiality label, so each agent — and each person — sees only what it’s allowed to. Agents answer from this base and nothing else, and every answer is checked against it before it goes out.

  2. 02

    Human handoff, by design

    Escalation is deterministic, not a vibe: unclear question, sensitive topic, an explicit ask for a person — the conversation lands with your team, transcript attached, as a task in your CRM. No customer stuck in a bot loop.

  3. 03

    Channels and shifts

    Instagram, Messenger, WhatsApp and Telegram for your customers; Microsoft Teams, Slack, Google Chat or any other business chat for your team — plus in-app chat everywhere. Agents keep working schedules with timezones and off-hours behavior; several agents can share one channel with non-overlapping shifts.

  4. 04

    Conversations become leads

    Agents record intent and collect contact details as they talk. A qualified conversation becomes a Lead and a Person in Cognitify CRM automatically — deduplicated, not duplicated. Some of the staff integrate even tighter: the website chat widget ships bundled with Cognitify CRM.

  5. 05

    Spend you can see — and cap

    Every AI call is metered against a transparent balance: a full ledger, alerts at 20% and 5%, and a hard stop before any surprise bill. Spam and flood are filtered out before they cost you a single AI call.

  6. 06

    Your AI, your choice

    Run on our metered credits, or bring your own AI keys (BYOAI — Anthropic, OpenAI, Google) and pay your provider directly. Same agents, same console, either way.

// how it starts

From documents to a working agent in days.

  1. 01

    Feed the knowledge base

    Upload your documents in bulk, connect SharePoint, pull in CRM documents. Parsing and indexing run in the background — you watch the status live.

  2. 02

    Hire your first agent

    Pick a type, name it, set the tone, the schedule and the off-hours behavior. Settings forms all the way — no code.

  3. 03

    Connect the channels

    Plug in Instagram, Messenger, WhatsApp or Telegram and map which agent covers which channel, when.

  4. 04

    Supervise, then trust

    Watch every conversation in the live console, jump in anytime, tune the knowledge as questions come in. Add the next agent when you’re ready.

// under the hood

Runs on the Cognitify platform core — the same hardened multi-tenant stack as Cognitify CRM. Hard tenant isolation on every query · Encryption in transit and at rest · Append-only audit trail · OCR-capable document pipeline · Metered usage with hard budget stops · BYOAI (Anthropic / OpenAI / Google) · Anti-spam scoring before every paid AI call.

// questions

Questions, answered.

Will they make things up?
They’re built not to. Agents answer only from your knowledge base, and every draft passes a grounding check before it’s sent. When the knowledge doesn’t cover it, they say so and offer a human — that’s a feature, not a failure.
Do I have to take the whole staff?
No. Hire one — most teams start with the Receptionist — and add the others when you’re ready. They share one knowledge base, one balance and one console, so every next agent is a click, not a project.
Which channels are supported?
Customer side: Instagram, Facebook Messenger and WhatsApp (via Meta), Telegram, and an in-app web chat. Team side: Microsoft Teams, Slack, Google Chat or any other business chat. New channels land as adapters — the runtime doesn’t care where a message came from.
How does pricing work?
Early access runs on metered AI credits with a transparent ledger and a hard budget stop — or on your own keys (BYOAI). Public pricing lands with general availability.
Where does my data live?
On the same hardened multi-tenant platform as Cognitify CRM: Microsoft Azure (EU by default), hard tenant isolation at the database level, encryption in transit and at rest, an append-only audit trail — and your data is never used to train anyone else’s models.

// early access

Hire the first one.

Agents is in early access — we onboard a few teams at a time, hands-on. Tell us which agent you’d hire first and where your customers write to you, and we’ll set it up together.

// also

Other ways in.

Meet Cognitify CRM Talk to us about consulting →